![]() ![]() Seagate Data Recovery is one of the key services we provide at Five Star Data Recovery. Was the clients drive under warranty, how old was it? what was the POH time? mine is 2 weeks old with a POH of 200.Providing Professional Data Recovery Services for Seagate Models I hope your case works out as you say, based on that conversation, but I seriously have reservations regarding the accuracy and follow through of anything you are told by anybody who works in a public facing position for that company.Īlso, it seems very unusual to me that you worked for storage companies for 40 years, but don't know the answer to a very basic question like "how far will the company go to recover data".įurthermore, the bridge is too expensive. Further fuel for not doing business with them. I told them they could stick their warranty up, well, you know the rest. In the end, I was told no warranty would be given for these products because they were not retail purchased. I spent weeks, and many tens of emails, corresponding with Seagate on this issue. The community leaders here and the people THEY spoke to at Seagate indicated that both drives would have the same warranty as any retail purchased drive. Not long ago, I won the contest here where the prize was a Qnap 9 bay NAS box, a 16TB Seagate hard drive and a 500GB Seagate SSD. At that point I said that is the last time I BUY any Seagate products, and I have not, since then. ![]() Subsequent phone calls and emails produced no results and eventually they stopped responding altogether. Conveniently the drive was "lost" and no replacement drive was sent because the drive was damaged due to user error. They claimed it was due to abuse and that it was not covered. They claimed the drive was beyond recovery. Seagate claimed that the drive was damaged due to an impact, likely being dropped, which it was not since it failed while installed in a machine it had lived in for about 8 months, never once having been removed or dropped. That was the last we ever saw of that drive. The drive was sent to Seagate, via courier. ![]() They told the client, and then me, the EXACT same thing they are telling you. I can probably dredge up the exact conversation we had about it in the moderator discussions. I went through this same thing with a client's Seagate drive about two or three years ago. I've used WD drives at home for 40 years as well with zero problems. the majority of drives that died in our 'fault tolerent' dasd devices were seagate. Regarding HD vs Seagate, I've worked for storage companies for 40 years, Storagetek for 25 and Sun for 15 after they bought STK. It will be totally free, I see you got a promotion code, we don't even have any credit card information to charge. The replacement one will be the same model, so it will be an 8 TB, but the one with the data might not be the same model or size.Ĭan you confirm that ther'es no charge for replacement or recovery No, in this case you will receive a replacement drive, that will be empty and you will receive another drive with your data, so you will get two drives. Me: I'd like to know if the recovered data will be sent back on the replacement drive You are now connected to Seagate - Renata 6:12 PM Seagate chat today (does this count as 'in writing') It appears that not only am I getting free data recovery but also another 8tb drive along with the replacement - all free. In any case, it does not seem that you will not get that exact same drive back. Seagate warrants that replaced products are covered for the greater of either the remainder of the original product warranty or 90 days.Īnd "how" they do it would depend on what needs to be done. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge. Data recovery, advance replacement option, or other warranty-related offerings or service plans are not covered under this limited warranty and are not part of the covered replacement process. Seagate will not return your original product to you. By sending product for replacement, you agree to transfer ownership of the original product to Seagate. Seagate will pay to ship the replacement product to you. Seagate may replace your product with a product that was previously used, re-certified and tested to meet Seagate specifications. If we authorize you to return your product to us or an authorized service provider, Seagate will replace your product without charge with a functionally equivalent replacement product. Seagate Channel Limited Warranty | Seagate Support US ![]()
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